Privacy Policy
Effective date: April 15, 2026. Built Solid Home Services LLC("Built Solid," "we," "us," or "our") operates the website builtsolidhomeservices.com. This policy describes how we collect, use, and protect your personal information when you visit our site or request services.
Information we collect
Information you provide. When you fill out a quote request, estimate form, or contact us by phone or email, we collect your name, phone number, email address, property address, and project details you share with us.
Information collected automatically. Our website uses Google Analytics 4 to understand how visitors use the site. This collects anonymized usage data such as pages visited, approximate geographic region, device type, and referral source. We also use CallRail to track which marketing channels generate phone calls — this assigns a tracking number per source but does not record call audio unless you are notified at the start of a call.
How we use your information
- To respond to your quote or estimate request and follow up about the work you asked about.
- To schedule and perform the services you hire us for.
- To improve our website and marketing based on aggregate, non-identifying usage data.
- To send you project-related communications (appointment confirmations, invoices, warranty information). We do not send marketing emails unless you opt in.
Information we do not sell or share
We do not sell, rent, or trade your personal information to third parties. We do not share your data with third parties for their own marketing purposes. We do not run ad retargeting campaigns based on your form submissions.
Third-party services
We use a limited number of third-party tools to operate the business:
- Google Analytics 4 — website analytics (anonymized, no personal data shared)
- CallRail — call tracking and attribution
- Vercel — website hosting
- Cloudflare — email routing and DNS
Each of these providers has its own privacy policy governing how they handle data. We select providers that meet reasonable security and privacy standards.
Cookies
Our site uses first-party cookies for basic functionality and Google Analytics cookies for usage statistics. You can disable cookies in your browser settings at any time, though some site features may not work as expected.
Data retention
We keep your contact information and project details for as long as needed to provide services and honor any warranties. If you ask us to delete your information, we will do so within 30 days, except where we are required by law to retain records (e.g., tax and financial records).
Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. Illinois residents may have additional rights under state law.
Children's privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
Contact
Questions about this policy? Email info@builtsolidhomeservices.com or call (847) 865-9233.